Integration Specialist

Customer Success
Full-Time
Charlotte, NC

We are looking for an integration specialist to join our expanding team. There are a few things we take really seriously here at AutoAPR: building an amazing product and providing the best possible service to our customers. You'll join our Customer Success team based in Charlotte, North Carolina.

About the Role

  • Provide excellent support to customers primarily via email and phone to understand, analyze, and troubleshoot technical problems.
  • Work directly with 3rd party providers to install and support our products.
  • Document processes and resolutions.
  • Collaborate with the development team to identify, reproduce, and report bugs until resolution.
  • Plan and execute one-on-one demos to educate our customers on new and existing features, unique use cases, and best practices of our product.
  • Assist with additional special projects as assigned.

Your Experience & Skills

  • 0-2 years relevant professional experience.
  • Native English speaker — must.
  • Familiarity with front-end development and coding languages: HTML, CSS, and JavaScript.
  • Excellent interpersonal skills, problem-solving, and multitasking abilities.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.

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